Refund policy
Return & Refund Policy
We have a 48-hour issue-reporting policy, which means you must contact us within 48 hours of receiving your order if the product is damaged, defective, spoiled, or incorrect.
As our teas are food products, they are non-returnable and non-exchangeable except in the circumstances described below.
To report an issue, please contact us at hello@artteas.in with your order number and details of the problem. We may request photographs or videos of the product, packaging, shipping label, or damage to help us evaluate the issue.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if:
- The product has been damaged during transit.
- The tea is spoiled or defective.
- You have received the wrong product.
Issues must be reported within 48 hours of delivery. The product and its original packaging should be retained until the issue has been reviewed.
If your claim is accepted, we will arrange an appropriate replacement or refund. Please do not send any product back without first receiving confirmation from ArtTeas®.
Non-Returnable Items
As tea is a food product, we do not accept returns or exchanges for:
- Tea or other food products unless they are damaged, spoiled, defective, or incorrect.
- Products ordered incorrectly or no longer required by the customer.
- Sale items.
- Gift certificates or gift cards.
- Custom or personalised products.
Exchanges
We do not offer exchanges for tea or other food products.
Where a damaged, spoiled, defective, or incorrect product claim is accepted, we will provide a replacement or refund as appropriate.
Cancellations
Orders may be cancelled within 6 hours of placing the order, provided the order has not already been processed.
To request a cancellation, please contact us at hello@artteas.in with your order number.
Once an order has been processed or dispatched, it cannot normally be cancelled.
Where a cancellation is accepted, any applicable payment gateway or bank charges that are actually non-refundable may be deducted from the refund, where permitted by applicable law.
Refunds
If your refund is approved, it will be processed to your original payment method within 7 business days.
Please note that your bank, card issuer, or payment service provider may take additional time to process and credit the refund to your account.
A refund may also be provided if a product is unavailable, we are unable to fulfil a confirmed order, or the order cannot be delivered because the delivery address is outside our courier partner’s serviceable area.
Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address and contact details.
If an order requires re-delivery because of incorrect or incomplete information provided by the customer, or because the recipient is unavailable, any additional delivery or re-delivery charges may be charged to the customer.
Gift Certificates
Gift certificates are non-refundable and cannot be cancelled once purchased.
Customers may contact us within 3 days of purchase to request an extension of the gift certificate’s expiry date. Any extension is subject to approval.
Contact Us
For any cancellation, replacement, or refund questions, please contact us at:
ArtTeas® by Chai Experience
Email: hello@artteas.in
Website: www.artteas.in
Please include your order number and details of your request so that we can assist you.